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Wheaton Public Library

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225 N. Cross Street
Wheaton, IL 60187 United States
630-668-1374 http://www.wheatonlibrary.org/

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September 2017

RASS Who’s On Desk? Adapting to Changing Trends in Public Service

September 14 @ 9:30 am - 12:30 pm
Wheaton Public Library, 225 N. Cross Street
Wheaton, IL 60187 United States
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The scope of public library service is ever-evolving. Frontline library staff have had to seek out new skill sets and creative service models to best meet our patrons' needs.  What does it mean to keep up with the changing trends?  How do you prioritize these successfully? Join us at the Wheaton Public Library to hear from a few change agents in Illinois: Jolie Duncan from the Arlington Heights Memorial Library will speak about AHML's transition to a Call Center Model and…

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